The US Census Bureau, 2008-2012 American Community Survey, estimated that 29,786 people or 9.9% of the residents in Erie County speak English less than “very well” and speak another language at home; in Niagara County 5.1% of the residents speak English less than “very well” and speak another language at home; in Genesee County 4% of the residents speak English less than “very well” and speak another language at home; in Orleans County 6.4% of the residents …
When serving walk-ins, the goal is to provide the same services, information and referrals as we would provide to the English-speaking public. This is true whether the walk-in ultimately turns out to be eligible for our services or not. When in doubt, ask yourself what services, information or referrals you would provide to an English speaking person in the same situation. Then make sure the Limited English Proficient person gets that same service, information or referrals.